Before you visit the Nordic Spa
Frequently Asked Questions
Still have questions? Contact our reservations team at 1-833-747-3267 or reservations@anordicspa.com, we’re happy to help.
Booking & Access
We’ve updated how you book your visit. Choosing your arrival time is now part of the process, and pricing is easier to see up front. Here are answers to a few common questions.
Nothing’s changed about how long you get to enjoy the spa. Once you’re checked in, you’re welcome to stay right through to close. Please remember our no re-entry policy. The only thing that’s new is choosing your arrival time for hydrotherapy bookings only, so you have more flexibility in planning your visit, and a smoother arrival process.
No, Hydrotherapy access is included with every massage reservation. There is no need to book separate hydrotherapy access. When you book a massage, you may enjoy the hydrotherapy facilities anytime between 10:00 a.m. to 9:00 p.m. You are only selecting the time of your massage, not an arrival time for hydrotherapy.
Pricing does vary slightly by day. Typically, weekdays offer our best value, while weekends and holidays reflect higher demand. If you have flexibility in your schedule, booking a weekday is a great way to enjoy the same full spa experience at a lower rate.
Please try to respect your scheduled arrival time. We do offer a 30-minute grace period, and if you arrive more than 30 minutes late, you may be asked to wait before accessing the spa, just to keep things running smoothly for all our guests. If you arrive more than two hours after your arrival time, your reservation will be considered a no-show.
No, arriving within our 30-minute grace period does not change your rate. Your price is based on your original booked arrival time.
Our team personally takes care of any changes for you, just contact us at 1-833-747-3267 or reservations@anordicspa.com, and we’ll be happy to assist you and will do our best to accommodate your request, subject to availability.
If you’re booking for two guests, start by selecting the first appointment and click Add to Cart. Then, search for the second appointment and either click Add to Cart if you have more bookings to make, or Book if you’ve added everything you need. You can review all of your selections at any time by clicking the cart before completing your reservation.
If you’re booking a surprise visit or don’t have your guest’s email address, you can make both reservations using your own email address while entering each guest’s name correctly. Please note that if your guest did not receive their waiver in advance, they will need to complete it during check-in, which may add some time to the arrival process.
Yes, everyone will be asked to complete their own Hydrotherapy Waiver or a Massage Intake Form if your reservation includes a massage.
Yes, the hydrotherapy waiver is a new addition for all guests, so this will be the first time we’re collecting it, even if you’ve visited before. The good news: both the waiver and your massage intake form are combined into one simple form.
Massage Treatments
All massage therapists are registered therapists. It is our responsibility here at Alyeska Nordic Spa to ensure our Massage Therapists are registered and in good standing with their Associations. In addition, we are to provide all massage guests with an RMT receipt with the massage therapists legal name and their Provider ID.
With regards to insurance companies, as coverages differ, we cannot guarantee that your Massage Treatment will be covered. Prior to booking your visit, we recommend connecting with your insurance company to gather further information and confirm your benefits.
Access to the hydrotherapy pools are included with your massage booking. You will not have to pay an additional day rate.
We recommend enjoying the pools before and after your massage to take advantage of the full experience and benefits.
Please note that we have a no re-entry policy.
Please note that reservations are required for all massage services. Due to high demand for massage services, we recommend booking a minimum of 3-weeks in advance for a mid-week appointment and a minimum of 12-weeks in advance for a Friday, Saturday or Sunday appointment.
We are pleased to announce that we have recently added a 16% automatic gratuity to all of our massage services to make it even easier for you to acknowledge the exceptional work of our therapists. This gratuity will be automatically added to the price of the service, so you can sit back, relax and not worry about the guesswork and uncertainty of what is an appropriate tip. Should you like to adjust the amount of gratuity, you can do so at the front desk, which gives you the flexibility to show your appreciation in the way that best suits you. This change allows you to fully immerse in your massage experience, without added worries. We believe that this change will enhance your overall massage experience and we look forward to welcoming you to the Alyeska Nordic Spa.
Guests booking a Time Together Massage can choose from:
Relaxation Massage
Deep Tissue Massage
Nordic Signature Massage
Forest Therapy was our relaxation massage. To make the treatment easier to understand, we’ve simplified the name to Relaxation Massage. Rest assured, the experience itself remains unchanged.
The spa is located on Alyeska Resort grounds, in our alpine oasis next to the lower tram terminal. The Alyeska Resort address is 1000 Arlberg Ave, Girdwood, Alaska 99587. Click here to open in for Google Maps.
No, access to the spa is not automatically included with your stay, but we do have spa and stay packages found here.
No, access to the spa is not included with a ski pass. However, packages may be available. Please visit our promotions page for a list of our packages.
Yes. Guests staying at Alyeska Resort can charge their spa visit to their room, including hydrotherapy, massage, retail purchases, and bistro.
You’ll still need to make reservations on our website and provide a credit card when booking, but you can choose to charge to your room when you check in at the spa. Your credit card will not be charged at the time of booking.
Please note that the name on your spa booking must match the name on your hotel reservation, and you must be checked into the resort at the time of the charge (charges cannot be applied before check-in or after check-out at the resort).
Yes, reservations are required to access Alyeska Nordic Spa.
Please visit our Book Now page for the most up-to-date reservation information. Note that if the date you are looking for isn’t available, it is currently sold out or not open for booking yet. Please check again later.
Exclusive to spa guests, Two Trees Bistro is open daily from 11 am – 8 pm. The dining room closes at 7 pm, but the lounge and full menu are available until 8 pm. Reservations are not required.
For groups of 6 or more, please contact our team at twotrees@anordicspa.com.
Yes, the Bistro offers a menu of delicious snacks and shareable, wholesome plates to order, along with a variety of coffees, refreshments, and alcoholic beverages. The Bistro is only open to Alyeska Nordic Spa guests.
Please note, outside food and drink cannot be brought into the spa, and alcoholic drinks can only be consumed within the bistro. Alcohol is strictly prohibited in all other areas of the spa.
Yes, gift cards for Alyeska Nordic Spa can be purchased here and at the spa.
Please check our jobs portal for all available positions.
Our spa circuit uses hot and cold therapy to stimulate the body and has been known to increase blood pressure and circulation. We encourage all expectant mothers to seek advice from their medical provider before using our facilities.
There are several transportation options from the Anchorage airport to the Alyeska resort in Girdwood:
- The hotel can make arrangements for taxi and/or car service. Contact the concierge to make arrangements 24 hours in advance at guestservices@alyeskaresort.com.
- Car rental
- Take a train to Girdwood, then the local Girdwood transit. It is a 15-20 minute taxi/uber ride in Anchorage from the airport to the train depot in Anchorage. In the summer the train runs twice a day from Anchorage to Girdwood and twice a day from Girdwood back to Anchorage. Check Anchorage Train Scheulde.
- The Girdwood bus schedule can be found here: Check the Girdwood Bus schedule.
Yes. A valid credit card is required to book your spa reservation, however you will not be charged until you arrive at the spa.
Policies
Yes, bathing suites are mandatory in the spa, steam rooms, and saunas. We will provide you with a bathrobe to wear as you move about the spa.
No. To protect the privacy of others, we ask that you leave your cell phones and cameras in the lockers provided to you.
Alyeska Nordic Spa is an adults-only (18+) facility.
Should you need to cancel or make changes to your appointment, please login to your Klickbook account. Please provide a minimum of 24 hours’ notice. Cancellations with less than the required notice or no shows will be charged in full. Please email our team if you’re having login issues on concierge@anordicspa.com
We do add a 16% automatic gratuity to all of our massage services, to make it even easier for you to acknowledge the exceptional work of our therapists. This gratuity is included in the price of the service, so you can sit back, relax, and not worry about the guesswork and uncertainty of what is an appropriate tip. Should you like to adjust the amount of gratuity, you can do so at the front desk, which gives you the flexibility to show your appreciation in the way that best suits you. This change allows you to fully immerse in your massage experience, without added worries. We believe that this change will enhance your overall massage experience.
Preparing for your visit
We will provide you with spa shoes, a robe, towels and a locker at check-in. All that’s required for entry into the spa is a bathing suit. Lockers are provided in both our women’s and men’s changing rooms to store personal belongings. Please ensure that you do not leave any valuables in the lockers. We cannot guarantee the safety of your personal belongings.
Please bring:
- Bathing suit (required)
- Non-glass water bottle
- Sunscreen, hat, and sunglasses as required
For non-hotel guests, please park in the back overflow parking lot then head towards the Alyeska Tram to reach the new spa building. Our building is located next to the tram terminal.